We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@lesangel.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@lesangel.com.
Damages and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and rectify it.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishables (such as food, flowers or plants), customized products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
EU 14 day cancellation period
Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without reason. As above, your item must be in the same condition as you received it, unused or unused, with tags and in its original packaging. You must also use the receipt or proof of purchase.
Repayments
We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will automatically be refunded to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since we approved your return, please contact us at info@lesangel.com.
To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in its original packaging. You must also use the receipt or proof of purchase.
Company address:
Van Markenplantsoen 14
1111HV Diemen
The Netherlands
